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Support Times

Support times for the Enterprise and Partner Edition:

Time

9 am – 6 pm (CET)

Monday to Friday

 

Response guaranteed

48 h

 

Emergency support, week days

Of course, on request

Please contact us by email

Emergency support, weekends

Of course, on request

Please contact us by email

Ticket and bug track support

Access to the ticket system* for registered users

Please contact us by email

Emergency phone/skype support during emergency hours

 

Please contact us by email

Patch Deliveries

Via ticket system* for registered users

 

Developer Support

Of course

Please contact us by email

Maintenance

Please have a look at the Jabatix maintenance policy

 

*Ticket system for the Enterprise and Partner Edition

We have installed a Service Desk as a central point of contact for dealing with our customers' service and support queries. Inquiries are entered through tickets (Incident Management Tool) by our customers and then classified by our expert team at the Service Desk in order to facilitate fast processing. In this case, the ticket system operates as a communication interface as well as a data exchange medium. In this system, you can track and monitor the processing of your queries in a completely transparent overview. We also provide patches for you through the ticket system. Should you have any inquiries, please use our ticket system to process these. Our experts will be happy to help.

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