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Time |
9 am – 6 pm (CET) Monday to Friday |
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Response guaranteed |
48 h |
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Emergency support, week days |
Of course, on request |
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Emergency support, weekends |
Of course, on request |
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Ticket and bug track support |
Access to the ticket system* for registered users |
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Emergency phone/skype support during emergency hours |
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Patch Deliveries |
Via ticket system* for registered users |
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Developer Support |
Of course |
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Maintenance |
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We have installed a Service Desk as a central point of contact for dealing with our customers' service and support queries. Inquiries are entered through tickets (Incident Management Tool) by our customers and then classified by our expert team at the Service Desk in order to facilitate fast processing. In this case, the ticket system operates as a communication interface as well as a data exchange medium. In this system, you can track and monitor the processing of your queries in a completely transparent overview. We also provide patches for you through the ticket system. Should you have any inquiries, please use our ticket system to process these. Our experts will be happy to help.